Frequently Asked Questions

Yes, we provide direct billing to Sun Life, Manulife, Canada Life, Green Shield, Blue Cross, Desjardins and many others.

Yes. Bring your prescription from any doctor and we can fill it for you.

Yes, walk-ins are welcome. Same-day appointments are usually available. As long as Doctor is in premises for that day in question.

Blue light lenses reduce eye strain from screens and are recommended if you use digital devices for long hours.

Yes, we offer comprehensive children’s eye exams in a kid-friendly environment.

A standard eye exam at Jade Optical takes 20–30 minutes, including prescription check, eye health screening, and retinal imaging if needed.

Bring your current glasses, contact lenses (if you wear them), your insurance information, OHIP health card, and any medications you are taking.

Adults should get an eye exam every 1–2 years.
Kids should have an exam every year to monitor vision development.
Seniors should be checked annually / every 18 motnhs to screen for eye diseases.

Yes, we offer professional contact lens fittings, including daily, monthly, toric (for astigmatism), and specialty lenses.

Same-day glasses may be available depending on prescription and lens type. Ask us during your appointment!

Yes, if the frame is in good condition. Bring it in and we’ll assess whether it can safely hold new lenses.

Yes, we offer minor frame adjustments and repairs. Visit us for quick service.

We accept credit card, debit, e-transfer, and direct-billed insurance.

Yes, we have a large selection of durable, comfortable, and stylish kids’ eyewear.

Yes, we have certified Securo Vision safety eyewear options for workplaces.

Our team helps you pick frames that match your face shape, style, and lifestyle. We consider comfort, fit, and visual needs to recommend the best options.

Most glasses are ready within 3–7 business days.
Some single-vision prescriptions may be available same day depending on lens type.

Use a microfiber cloth and lens cleaning spray.
Avoid tissues, clothing, and household cleaners — they can scratch your lenses.